Overview
This policy explains how Recovery Solutions (“Recovery Solutions,” “we,” “us”) collects, uses and protects information when you visit recoverysolutionstx.com or contact us through it. We keep it simple: we collect what we need to respond to your request and run our business, and we don’t sell your personal information.
Information we collect
Information you give us. When you request help, apply to our referral program or contact us, you may provide:
- Your name, phone number and email address
- Property ZIP code or address
- The type of damage and details you choose to share about your situation
- For referral partners: your company name and trade
We also keep records of calls, texts and emails you exchange with us, and job details needed to perform and document restoration work.
Information collected automatically. Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, device type, pages requested and the date and time of the visit. This is used to deliver the site, keep it secure and troubleshoot problems.
How we use it
- To respond to your request and dispatch help
- To schedule, perform and document restoration work, including documentation used for insurance claims
- To communicate with you by phone, text or email about your request or job
- To manage referral partner relationships
- To operate, secure and improve this website
- To comply with legal obligations and protect our rights
Calls & text messages
When you submit a form on this site, you agree that we may call or text the number you provide about your request. These messages relate to your inquiry or job (for example, confirming a visit or sending updates). Message frequency varies. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. Reply HELP for help, or call us at 210-218-2235. Consent to receive texts is not a condition of receiving service.
We do not sell or share your mobile number or text-messaging consent with third parties for their marketing purposes.
How we share it
We do not sell your personal information. We share it only as needed to serve you:
- Service providers that help us run our business — such as website hosting, customer relationship and scheduling software, and phone and messaging providers. They may use the information only to provide services to us.
- Your insurance company or adjuster, and others involved in your claim or job, when you ask us to or when needed to perform and document the work.
- Referral partners who sent your job to us, limited to updates about the status of that job.
- Legal and safety reasons, when required by law or to protect the rights, property or safety of our customers, our team or others.
- Business transfers, if our business is sold or reorganized.
Cookies & analytics
This website does not currently use advertising cookies or third-party tracking pixels. If we add analytics or advertising tools in the future, we will update this policy to describe them and any choices available to you.
Retention & security
We keep personal information for as long as needed to respond to you, complete and document work, maintain business and tax records, and meet legal requirements. We use reasonable administrative, technical and physical safeguards to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may ask us to access, correct or delete the personal information we hold about you, or to stop contacting you. Email us at recoverysolutions.tx@gmail.com or call 210-218-2235. We may need to keep certain information when required by law or for legitimate business records, such as completed job documentation.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed. Updates take effect when posted.